Leadership Communication. Summary chapter 2

Leadership Communication
Summary Chapter 2
Creating leadership documents

Chapter 2 examined the steps necessary to create leadership documents. These documents would enable managers to assert their influence in a wide range of organizational settings. The authors recommend;

• Select he most effective communication medium
o E-mail, reports, etc
• Create individual or team documents
o Use the individual document creation process or the multiple-writer approach
• Organize document content coherently
o Open with power, develop with reason, close with grace
• Conform to content and format expectations in correspondence
o Understand the difference between informal e-mails and formal memos
• Include expected contents in reports
o Observe the purpose of the report; inform, instruct, or persuade
• Format business documents effectively
o Pay attention to layout, spacing and alignment, font size, headings, and more

From personal experience, I am very careful with business documents. I usually review them several time before sending them; the list provided here is thorough, focused and helpful in ensuring leadership communication.