
Summary Chapter 1
The nature of negotiation
In this chapter, the authors examine the negotiation process. Various examples show how negotiation permeates our daily lives. The four key elements of the negotiation process are:
Managing interdependence
o Parties understanding the ways they are dependent on each other to attain their goals
Engaging in mutual adjustments
o Goal adjustment in order to craft agreement satisfactory to both parties
o Goal adjustment in order to craft agreement satisfactory to both parties
Creating value
o Win-win outcome
o Win-win outcome
Managing conflict
o Involving strategies to maximize benefits of conflict and limit its costs
o Involving strategies to maximize benefits of conflict and limit its costs
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